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    graphs and book with person looking at them with a puzzled look

Learn how to give your audience actionable insights by transforming your technical reports into clear messages.

Delivering BSIPs and EPs requires contributions from lots of people who have differing levels of technical knowledge and perceptions about bus service improvement. Your success depends on creating an environment where technical knowledge is not a barrier to creating support for your goals. The first step on your journey to realising this involves gaining a better understanding of your various audiences and presenting your messages in terms they can understand.

In this first taster session, you will learn three key skills and how to apply them:

  • Know your audience
  • Answer their question, not yours
  • The secret power of visuals